If your payment is not received on the due date, we will notify both you and your cosigner immediately. We will then need to talk to you so you can make the payment to bring the repayments up to date.
If we're unable to come to a resolution we will let your cosigner know and attempt payment from them the next day. This prevents the account from falling further behind, the arrears increasing and the loan term extending. We'll only ever ask your cosigner to pay in line with their agreement and in the best interests of you both.