If for any reason you can't pay, you need to contact us so we can discuss it. If your payment is not received on the due date you selected, we will notify both you and your cosigner as soon as we are aware.
We'll always try to come to a resolution with you first. However, if we're unable to do this, we'll let your cosigner know and attempt payment from them to bring the account up to date.
We'll only ever ask your cosigner to pay in line with their agreement and in the best interests of you both. Doing so helps prevent any negative implications of the account remaining behind, such as the arrears increasing and the loan term extending.