How long until my guarantor is contacted about a missed payment?

< Back to FAQs

If your payment is not received on the due date, we will try to resolve the situation by attempting to collect the payment from your secondary payment method the same day. If we are unable to collect the payment, we will collect payment from your guarantor as agreed.

We will always keep both you and your guarantor updated along the way to make sure everyone is aware of the state of the account.

We are checking your information. Please be patient.