Top 10 questions

A Transform Credit loan is fast and easy!

The first step is to fill in and sign online our 5 minute registration form. After accepting the notification, we will send a link for the guarantor. The guarantor then fills in and signs his or her part of the application.

Step two is a short telephone conversation with the borrower and the guarantor, in order to confirm the details and make sure that both parties understand their duties. We try to pay out loans within 48 hours of the approval of the guarantor. The money is paid into the bank account of the guarantor who transfers it to the borrower.

At Transform Credit, we do not judge you based on your credit score.

All we require is that our borrowers are aged 18 and over. The borrower may not be in the process of declaring consumer bankruptcy and must be able to afford the monthly installments.

99.5% of our borrowers who apply for a loan get approved!

Remember, you will also need a friend or family member who agrees to be your guarantor for your loan.

Once the borrower has filled out their part of the application, we will send them a link to forward on to their guarantor, where they will fill in basic information about themselves.

As part of our checks before paying out the loan, we look to make sure the guarantor is financially stable and hasn’t had trouble paying back their bills in the past.

We will also have a telephone conversation with the guarantor to make sure they understand their responsibilities and they can afford to make payments to the loan if the borrower doesn't.

Transform Credit is a guarantor lender; all of our customers must have a guarantor for us to lend to them. A guarantor is a great sign to us that someone trusts you and that we should too, no matter what your credit score!

A guarantor's responsibility is to make the loan repayments if the borrower does not. A suitable guarantor is someone who is aged 18 or over, has a good credit history with no trouble paying bills in the past, and who can afford to make the monthly payments if you don't.

Although they do not have to be a homeowner, it may increase the possibility of us accepting them as your guarantor if they do own their own home.

We will always do everything we can to make sure your loan is paid out as quickly as possible.

We aim to pay out every loan within 24 hours of the guarantor being accepted. If you and your guarantor complete the application online, and all checks are completed without issue, we could get the money to you sooner.

When your guarantor has signed the online agreement and submitted their bank statements, you'll need to give us a quick call so we can check your details and arrange paying out the money. We'll also need to speak with your guarantor before we can finalise everything. We'll always let you know when we can pay out your loan.

Some things that could slow your application down are:

1. If we're not able to speak to your guarantor when we call.

2. You've applied over a public holiday or weekend, in which case we'll process your application as soon as we're back in the office.

3. We need something additional from you like proof of ID or a different bank statement.

If your payment is not received on the due date, we will try to resolve the situation by attempting to collect the payment from your secondary payment method the same day. If we are unable to collect the payment, we will collect payment from your guarantor as agreed.

We will always keep both you and your guarantor updated along the way to make sure everyone is aware of the state of the account.

We pay the money into the guarantor’s bank account to protect them against fraud. This way we can make sure they’re aware of the loan.

Your guarantor can then either transfer the money to you or withdraw the funds for you as cash.

A guarantor is someone who trusts you to make your loan payments, and is also happy to make any you do not.

Many customers use a friend or family member, as they tend to know you best, but a guarantor could be anyone. Just to give you an idea, we see neighbours, work colleagues and employers guaranteeing loans, too.

Remember, your guarantor needs to:

  • Be able to afford the loan repayments if the borrower doesn’t pay
  • Be aged 18 or older
  • Have a good credit history e.g. paying your bills on time etc
  • Be a US homeowner, or have a very strong credit history (a homeowner is more likely to be accepted)

A guarantor’s responsibility is to make loan payments if the borrower doesn't.

If the borrower goes bankrupt, stops paying or passes away, then the guarantor becomes solely responsible for each monthly repayment until the loan is completed.

However, wherever possible, we will always work with the borrower first and come to an arrangement, before asking a guarantor to pay. We will also inform the guarantor of any arrangements made with the borrower.

When considering if you should be a guarantor, we recommend you ask yourself the following questions:

  • Do you trust this person to make all the payments on time every month?
  • Is the monthly repayment something they can afford?
  • Are you comfortable with making these payments on their behalf should anything go wrong?

If you are comfortable with the guarantor responsibilities, meet the criteria above and trust the borrower, then we will too.

It is important that payments are made in full and on time each month, as that is our contractual agreement and this could help build your credit rating.

If you don't think you will be able to pay us on time, call us on 470-435-6300, so we can work out what's gone wrong and see if we can come to a reasonable resolution with you.

If your payment is late, we will notify both you and your guarantor as soon as we know, but we will always try and work with you first to bring the account back up to date. If we're unable to do this, or if we can't get hold of you, we'll let your guarantor know and then collect payment from them.